FAQs

What is Neighborly?

Neighborly is a curated selection of independently made goods, alongside goods from more traditional suppliers who adhere to socially responsible policies and often are using eco-friendly materials. Hence, all of our products are "Neighborly" in that they don't harm their communities or environments as they are produced. Neighborly has a small brick and mortar shop on the north side of Chicago. It is owned and operated by the city neighborhood map company, Ork Posters and was inspired by our experience running Ork for the last 5 years prior to opening the shop.

Why should I feel good about the products I purchase from Neighborly?
Independently made products are made with the love and attention to detail that more traditionally manufactured goods just don't offer. Small businesses are good for the world as a whole, non-profit organizations receive on average 250% more support from smaller business owners than they do from large businesses. In a similar sentiment, locally made products help build local economies, provide better paying jobs for local residents and add character and culture to communities.

We didn't create this shop just to show you pretty things, we hope to bring attention to these considerations when you purchase products anywhere out in the world: who made it, where is it made, what's it made of, and does the cost match the value (how well it's made, how well it serves its purpose, and how long it will last)? How you spend your money each day catalyzes some our most pressing global issues: human rights and labor laws, sustainability, job creation or elimination, and preservation or degredation of the environment. With a swipe of a card or an exchange of a bill, you send a signal of support to the people behind the purchase, the issues behind the purchase, and so much more.

Privacy
Neighborly does not share your information with any third parties other than that necessary to process your order. For more information, please reference our Privacy Policy. Purchasing from neighborlyshop.com indicates agreement with our Terms & Conditions. Please review these before placing a purchase.

Payment
We accept Visa, Mastercard, Discover and American Express. Credit card transactions will process when your order is placed and be refunded as soon as possible if we are unable to fill your order.

Order Processing
Please be sure to include your apartment number or company name when submitting your order! Orders process in 1-2 business days and will be shipped by the shipping service selected during checkout. Please visit usps.com or ups.com for estimates of exact transit times from our zip code, 60618. If your order is urgent and must arrive by a certain date, please contact us before or immediately after placing your order at knock@neighborlyshop.com.

Once your package has shipped, Neighborly will contact you with the appropriate tracking information for your order.

For shipments within the USA:
> USPS First Class Mail usually arrives in 2-14 business days and is not guaranteed.
> USPS Priority Mail usually arrives in 2-7 business days and is not guaranteed.
> USPS Priority EXPRESS Mail usually delivers in 1 business day except for AK, HI or rural areas. Please check here for service commitments.

> UPS Ground usually arrives in 1-5 business days and is guaranteed except during the holiday season.
> UPS Next Day Air arrives in 1 business day and is guaranteed except during the holiday season.

For International shipments:
Mail is shipped by the US Postal Service and will transfer to your government mail service upon entry into your country. Packages may incur customs or duty fees that are the responsibility of the customer. Please check with your local government authority for more information about imports.

> USPS First Class International Mail usually arrives within 2-3 weeks but is not guaranteed. Certain countries do not offer tracking service for First Class Mail.
> USPS Priority International Mail usually arrives within 2 weeks but is not guaranteed and may be slowed down by customs clearance upon import.

Time Sensitive Orders
Once your order is in the hands of the shipping service, packages can be delayed for any number of reasons and even though certain services are guaranteed, that does not mean it will arrive on time, it only means that if it doesn't, we can submit for a refund on the shipping charge. If your order is time sensitive we HIGHLY recommend contacting us before placing your order or immediately after and let us know that you are in a hurry!

Lost or Damaged Packages
Please follow the online tracking information for your order carefully. If your package does not arrive when it is estimated to be delivered, please contact us for further assistance. Neighborly is not responsible for an incorrect shipping address that is provided to us. If the package is returned due to an incorrect shipping address, the customer will be responsible for the cost of reshipping.

We take the greatest care when packaging your order for shipment, but from time to time, wild elephants may run over your package or it may fall into a black hole. Please contact us as soon as possible, but within 30 days with information about the damage (please include photos if possible) and you order number.

Returns and Exchanges
Neighborly happily accepts returns within 60 days of the date the order was delivered. If any merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchange within 60 days of the date of purchase. All exchanged or returned merchandise must be in original condition, and must be unwashed, unused, unaltered, and accompanied by the original sales receipt. Neighborly will not accept returns for goods that have been altered, mistreated or mishandled.

Please use your packing slip to notate the reason for your return, or to list which item(s) you are requesting in exchange. All returns should be shipped to
Neighborly
2003 W Montrose Ave
Chicago, IL 60618

Shipping costs for returns or exchanges are the responsibility of the customer unless due to an error on the part of Neighborly. We recommend using a carrier that utilizes tracking numbers or offers certified mail, as we will not be responsible for lost packages.

Please allow 2-3 business days for your return to be processed. Refunds can only be made to the original form of payment, otherwise store credit is offered. Funds reimbursed to your credit card will take anywhere from 24-48 hours to show up in your account. We will confirm this transaction through email by sending you a copy of your credited receipt. Neighborly also accepts in-store returns or exchanges of online purchases.

Phone Orders
We are happy to take your order over the phone, but at this time we do not have dedicated web store customer service. If we are assisting a customer in our physical store at the time you call, we may politely ask to call you back when we have a free moment. Our number is +1 773-840-2456.

Press Inquiries
Please contact knock@neighborlyshop.com for any press inquiries, or call 773-840-2456. If you have a fast-approaching deadline, please reference it in the subject line. We will get back to you as soon as we can.